1. Agreement to These Terms
These Terms of Use, together with any checkout terms, product-specific notices, refund policies, privacy notices, and other policies referenced on the service, form a binding agreement between you and Tails. References to "Tails," "we," "us," and "our" mean the operator of the Tails service. References to "you" and "your" mean the person or entity accessing or using the service.
If you use the service on behalf of a company, organization, household, or another person, you represent that you have authority to accept these Terms on their behalf. If you do not agree to these Terms, you must not access or use the service.
2. Eligibility, Registration, and Account Security
You may use the service only if you can lawfully enter into a binding contract with us and are not barred from using the service under applicable law. You are responsible for the accuracy of all account, order, billing, shipping, and contact information you provide.
- You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order without a parent or legal guardian.
- You are responsible for maintaining the confidentiality of login credentials, magic links, order links, and any device used to access your account.
- You must promptly notify us if you suspect unauthorized access, fraudulent activity, or inaccurate order information.
3. The Tails Service
Tails provides AI-assisted creative tools that transform user-provided photos, prompts, names, preferences, and other inputs into personalized digital and, where selected, printed products. Products may include card decks, portraits, books, posters, greeting cards, and related digital assets.
We may add, modify, suspend, or discontinue any part of the service at any time, including product types, generation models, editing tools, provider integrations, pricing, fulfillment partners, or availability in a particular region. We are not obligated to maintain any feature or output format indefinitely.
4. User Content, Photo Rights, and Permissions
You retain ownership of photos, text, prompts, names, likenesses, and other materials you upload or submit to the service ("User Content"). You grant Tails a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transform, display, transmit, and otherwise use User Content as reasonably necessary to provide, maintain, secure, support, and improve the service, fulfill your order, enforce these Terms, and comply with law.
You represent and warrant that you have all rights, licenses, permissions, consents, and releases necessary to submit User Content and to allow Tails and its service providers to process it for the requested product.
- You must own or have permission to use every uploaded photo, image, name, likeness, trademark, and protected element.
- You must have consent from each identifiable person whose image, likeness, name, or personal information appears in User Content.
- You must not upload content that infringes intellectual property rights, privacy rights, publicity rights, contractual rights, or any other third-party rights.
- You are solely responsible for User Content and for any claims, losses, or disputes arising from User Content you submit.
5. Generated Content and AI Limitations
Subject to your compliance with these Terms and payment of applicable fees, you may use the personalized output generated for your order ("Generated Content") for personal, non-commercial purposes. Any broader commercial use, resale, merchandising, advertising use, or public distribution requires our prior written permission unless expressly allowed in a product-specific license.
AI systems are probabilistic and may produce imperfect, unexpected, inaccurate, similar, or non-unique outputs. Generated Content may require review, editing, or regeneration, and we do not guarantee that a result will match a specific artistic expectation, identity resemblance, factual detail, color, print appearance, or subjective preference.
- Outputs may be similar to outputs generated for other users because AI models and product templates can produce related compositions.
- You must review Generated Content before using, sharing, printing, gifting, or relying on it.
- Generated Content must not be used for legal, medical, financial, employment, insurance, housing, credit, identity verification, or other high-impact decisions.
6. Orders, Payment, Taxes, and Refunds
Prices, product tiers, included features, estimated delivery times, taxes, shipping charges, and other order details are displayed during the purchase flow and may change from time to time. By placing an order, you authorize us and our payment processors to charge the payment method you provide for the amounts shown at checkout.
Personalized digital products are custom-created from your specifications and User Content. Once generation or fulfillment begins, cancellations, refunds, and withdrawal rights may be limited as described in the human-readable sections above, the applicable refund policy, and any mandatory consumer protection laws.
- You are responsible for applicable taxes, duties, customs fees, currency conversion fees, payment processor fees, and address accuracy.
- We may refuse, cancel, refund, or delay an order if we suspect fraud, payment failure, misuse, rights violations, technical errors, or inaccurate order information.
- Refunds are not available for dissatisfaction that can reasonably be addressed through the self-service editor, regeneration tools, or support workflow.
- Billing disputes must be sent to support promptly and should include the order email, order number, charge date, and a description of the issue.
7. Printed Products, Fulfillment, and Delivery
If you purchase a printed product, you are responsible for reviewing previews, approving files where approval is requested, and providing a complete and deliverable shipping address. Printed colors, trimming, material texture, packaging, and framing may vary from on-screen previews due to display settings, print processes, and supplier tolerances.
Printed products may be produced and shipped by third-party fulfillment partners. Delivery dates are estimates only and may be affected by production queues, carrier delays, customs processing, weather, incorrect addresses, recipient availability, or events outside our reasonable control.
- Once print production has started, changes, cancellations, and refunds may not be available except where required by law or expressly stated in our refund policy.
- Risk of loss may pass to you when an order is delivered to the carrier, except where mandatory consumer law provides otherwise.
- You must report damaged, defective, missing, or materially incorrect printed products with photos and order details within a reasonable time after delivery.
8. Acceptable Use and Prohibited Conduct
You must use the service only for lawful, personal, and permitted purposes. You agree not to do, attempt to do, or assist anyone else in doing any of the following:
- Upload, generate, request, share, or use content that is illegal, harmful, abusive, exploitative, threatening, harassing, hateful, defamatory, obscene, sexually explicit, or otherwise objectionable.
- Upload or generate content involving minors in an inappropriate, exploitative, sexualized, abusive, or unsafe context.
- Infringe, misappropriate, or violate intellectual property rights, privacy rights, publicity rights, confidentiality obligations, or any other rights of another person or entity.
- Impersonate another person, misrepresent authorization, create deceptive identity content, or falsely imply endorsement, sponsorship, or affiliation.
- Reverse engineer, decompile, copy, modify, sell, lease, sublicense, scrape, benchmark abusively, extract models or data from, or create a competing service using any part of the service.
- Bypass rate limits, safety systems, payment systems, access controls, moderation tools, security measures, or technical restrictions.
- Use bots, crawlers, automated systems, or bulk processes without our prior written permission.
- Interfere with, disrupt, overload, damage, or gain unauthorized access to the service, our infrastructure, other users, or third-party systems.
9. Tails Intellectual Property
The service, website, software, interfaces, templates, product configurations, workflows, prompts, model orchestration, design systems, trade names, logos, trademarks, service marks, and other Tails materials are owned by Tails or its licensors and are protected by intellectual property and other laws.
Except for the limited right to access and use the service in accordance with these Terms, we do not grant you any right, title, or interest in the service or our intellectual property. You may not remove proprietary notices, copy our product architecture, or use our brand assets without prior written permission.
10. Third-Party Services and Providers
The service may rely on third-party providers for payment processing, identity and email delivery, image generation, file storage, analytics, printing, shipping, customer support, and other operational functions. Your use of those features may be subject to third-party terms, policies, and processing practices.
We are not responsible for third-party services, websites, carriers, processors, providers, models, outages, delays, errors, or policies, except to the extent required by applicable law. We may replace or change third-party providers at any time.
11. Suspension, Termination, and Enforcement
You may stop using the service at any time. We may suspend, restrict, remove content, cancel orders, refuse service, disable features, or terminate access if we reasonably believe that you have violated these Terms, created legal or operational risk, failed to pay, abused support or staff, infringed rights, or used the service in a harmful or fraudulent way.
Where reasonable and legally permitted, we may provide notice and an opportunity to address the issue. We may act without prior notice when necessary to protect users, third parties, Tails, service integrity, payment systems, security, or legal compliance.
- Termination does not relieve you of payment obligations, indemnity obligations, or liability arising before termination.
- We may preserve, disclose, or delete data as permitted or required by law, our Privacy Policy, and operational retention practices.
- You may lose access to account features, order history, drafts, uploads, and files that have not been downloaded before termination.
- Sections concerning ownership, licenses, payment, restrictions, disclaimers, liability, indemnity, dispute resolution, and general terms survive termination.
12. Disclaimers and No Warranties
To the fullest extent permitted by applicable law, the service and all products, previews, Generated Content, tools, support, and related materials are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.
We do not warrant that the service will be uninterrupted, secure, error-free, available in every location, compatible with every device, free from harmful components, or that any output will be accurate, unique, complete, suitable for a particular purpose, or meet your expectations.
- We do not provide legal, medical, financial, psychological, veterinary, spiritual, professional, or other regulated advice.
- Creative interpretations, horoscopes, card readings, symbolic content, and similar outputs are for entertainment and personal reflection only.
- We do not guarantee preservation, backup, or continued availability of uploads, outputs, drafts, order pages, or downloadable files.
- Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Tails and its owners, employees, contractors, affiliates, suppliers, licensors, fulfillment partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; loss of data; loss of goodwill; business interruption; procurement of substitute services; or damages arising from your content, generated outputs, order decisions, service interruptions, or third-party services.
To the fullest extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to the service, products, orders, or these Terms will not exceed the greater of the amount you paid to Tails for the specific order or service giving rise to the claim during the 12 months before the event giving rise to liability, or USD $100. Nothing in these Terms limits liability where limitation is prohibited by law.
14. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Tails and its owners, employees, contractors, affiliates, suppliers, licensors, fulfillment partners, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
- Your access to or use of the service, products, Generated Content, or printed products.
- Your User Content, including alleged infringement, misappropriation, privacy violations, publicity rights violations, or lack of consent.
- Your violation of these Terms, applicable law, third-party terms, or the rights of another person or entity.
- Your fraud, misconduct, negligence, misrepresentation, payment dispute, shipping information, or unauthorized commercial use.
15. Governing Law and Dispute Resolution
Before starting a formal legal claim, you agree to contact support and give us a reasonable opportunity to investigate and resolve the issue informally. Include your name, order email, order number if available, a description of the issue, and the resolution you are requesting.
Except where mandatory consumer law gives you rights in another jurisdiction, these Terms and any dispute arising out of or relating to them, the service, or any order will be governed by the laws of the United States, without regard to conflict-of-law rules. Disputes must be brought individually and not as a plaintiff or class member in a class, consolidated, representative, or private attorney general action, except where this waiver is prohibited by law.
16. General Legal Terms
These Terms, together with policies and checkout terms incorporated by reference, constitute the entire agreement between you and Tails regarding the service and supersede prior or contemporaneous understandings about the service. If any provision is found invalid or unenforceable, the remaining provisions will remain in effect.
Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign or transfer these Terms without our consent. We may assign, transfer, or delegate these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, affiliate operation, or by operation of law.
- You must comply with all applicable laws, sanctions, export controls, and trade restrictions.
- Notices to you may be provided by email, account notice, order page notice, website posting, or other reasonable means.
- We may update these Terms from time to time. Material changes will apply prospectively unless law requires otherwise.
- Headings are for convenience only and do not affect interpretation.